What to Expect

You will be met by a staff member.

When you arrive at Faces of Hope, please ring the video doorbell and inform the person on the intercom that you would like to complete an intake. Upon entry, you will be greeted by a compassionate member of our team who will guide you to a secure and comfortable room. Here, you will have the opportunity to share your experience and discuss the support you are interested in within a safe and supportive environment. Our team member will conduct an initial assessment to better understand your immediate circumstances, allowing us to provide personalized care, arrange appointments, and connect you with other helpful resources. If coming in person is challenging for any reason, you have the option to complete the intake process over the phone.

You will be believed.

Faces of Hope offers wraparound crisis support and services to help you navigate your healing journey. After the initial assessment, we will ensure a smooth transition to the appropriate team member who can provide the counseling, case management, legal assistance, safety planning, and/or educational support you have determined would be beneficial. We offer survivor-focused resources for those who have experienced domestic violence, sexual assault, child abuse, elder abuse, stalking, and/or human trafficking. It’s important to note that individuals who do not align with our mission, including offenders of abuse, are not eligible for our services or resources.

Meeting your immediate needs is our number one priority.

We offer a selection of snacks, coffee, tea, juice, water, and blankets to provide comfort. Additionally, we keep diapers, wipes, various hygiene products, and menstrual items readily available. If lack of childcare is an issue, our dedicated team, all thoroughly screened, can supervise your children in our lobby. We provide games, toys, and a variety of movies for their entertainment. If your child finds comfort with a stuffed animal or blanket in our lobby, they are welcome to take it with them. We want children to feel safe and comforted during their time with us.

At the end of your visit, a team member will provide you with a short exit survey. This helps us ensure that you feel supported during your visits. We will use this time to schedule any additional follow-up appointments and provide a safe space for any further questions you may have.

 

Faces of Hope has written policies & procedures for notifying program participants and beneficiaries on how to file complaints alleging discrimination, including how to file complaints with ICDVVA and the OCR. Please contact the Program Manager or the Executive Director for more information.


To provide a complaint to the Executive Director, click here. To provide other feedback to the Executive Director, click here.

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